Support

At 5Dimes Casino, our support team is available around the clock so you never have to wait for help. Whether it’s a quick question about a bet, a payment issue, or help with your account, real people are standing by 24/7 to assist you with clear, patient guidance.

How to Reach Us — Live Chat, Email, Phone

You can contact us the way you prefer. Start a live chat for instant help, call our support line at 1-800-430-5896 for direct assistance, or send an email to info@5dimes.eu when you need to attach documents or describe a complex issue. If you’d rather use a contact form, head to our contact page.

Typical Response Times — What to Expect

Live chat is the fastest option and typically connects you with an agent within a few minutes. Phone calls are answered promptly, often immediately or after a short queue during peak times. Email inquiries are usually handled within 12–24 hours, depending on the complexity of the request. If an issue needs escalation, we’ll keep you updated every step of the way.

Find Quick Answers — FAQs and Help Center

For common questions about deposits, withdrawals, wagering, and account settings, our FAQ is a great first stop — check it there. You’ll find step-by-step guides and troubleshooting tips that can save time, from password resets to understanding bonus terms.

Help with Accounts, Transactions, and Gameplay

Our agents are trained to assist with account verification, cashier matters, and gameplay questions across casino and sportsbook products. We can walk you through deposits and withdrawals, including credit cards, bank wire transfers, Bitcoin, and other supported methods, or point you to specific rules for bets and promotions.

Friendly, Knowledgeable Support That Puts You First

We aim to make every interaction straightforward and respectful. If something isn’t right, tell us — our team will investigate, explain your options, and work to resolve the issue quickly and securely. Reach out anytime; we’re here to help you get back to playing with confidence.